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FAQ

GLAKratom FAQ

How Does the GLAKratom Loyalty Program Work?

Our loyalty program is free to join and rewards customers by issuing points for qualifying purchases and activities like referring a new customer to us, and more. Kratom Koins can be redeemed in 100-point increments for discounts on any GLAKratom purchase. Spend 100 Kratom Koins and get $1 off your order, or save your points over time for even bigger discounts on future purchases.

Check out the Rewards Page to learn more.

Redeeming your Kratom Koins is easy! Simply apply your points for a discount code you can use at checkout.

 

What is GLA's Policy on Lost, Stolen or Damaged goods?

If a package goes missing or is damaged upon receiving the package, contact us immediately to resolve the issue and replace your product.

We provide a 100% satisfaction guarantee on all of our products. If you're unhappy with your purchase for any reason, we offer your choice of a refund or exchange within 30 days of purchase.

You can see more on our Shipping & Returns page. 

 

How Long Does Shipping Normally Take?

We ship same day, Monday-Friday if you order before 3pm Central Standard Time (CST).

Orders above 1lb in weight will be shipped Priority through USPS, usually arriving within 4 days of shipment.

Orders below 1lb in weight will be shipped Flat Rate through USPS, usually arriving within 7 days of shipment.

 

Does GLAKratom Offer Free Shipping?

Yes, GLAKratom offers free shipping to orders over $25.

The type of shipping will go off of the weight, listed above.

 

If you have any more questions, feel free to contact us!

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